Focusing on customer value and deeply cultivating quality management throughout the entire lifecycle | Kexin Technology's 2025 Quality Conference was successfully held
Time:2026-03-18 14:48
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Quality is the cornerstone of a company's survival and development. In order to continuously improve product quality and customer service satisfaction, Kexin Technology recently held the 2025 Quality Conference, systematically reviewing annual quality work, clarifying future optimization directions, and further consolidating the "customer-centric" quality control principle. By focusing on customer needs and deeply cultivating quality management throughout the entire lifecycle, we promote comprehensive optimization and upgrading of products and services, and create higher value for customers.

Opening statement: From the perspective of customers, examine the value of quality
At the beginning of the meeting, Mr. Zhou Hanlin, the assistant to the company's general manager, delivered a speech emphasizing that quality is the foundation of Kexin's survival. Kexin must break free from fixed thinking and examine every aspect of the entire process from the perspective of customers. Putting oneself in others' shoes is the starting point for the company to enhance its quality awareness.
He clearly proposed three main directions for quality work: first, focusing on customer needs. Timely capture changes in demand, delve into the details that customers see, feel, and pay attention to, optimize internal processes, strengthen cross departmental collaboration, and build a solid foundation for product quality; The second is to promote the implementation of methodology. Establish scientific quality control methods and strictly implement them for major and routine projects; The third is to strengthen the control of the entire process. Realize key node control throughout the entire chain and cycle, truly achieving the ultimate product quality.
Data Review: Multidimensional Analysis of Problems, Clarifying Improvement Paths
The core part of the meeting focused on various quality work and conducted a multidimensional review:
Comprehensive Quality Review: Based on the quality performance of products in five major areas, including samples and internal processes, in 2025, in-depth analysis will be conducted from the dimensions of market impact, root causes of problems, and responsible parties, enabling various departments to form a comprehensive and in-depth understanding of annual quality issues;
Key issue rectification: A review was conducted on the improvement measures and implementation results of key quality issues in 2024, requiring all responsible departments to actively share rectification examples, improvement results, and successful experiences, demonstrating the company's determination and action power to continuously promote quality improvement;
Special tackling of common problems: Systematically summarize the common quality problems that have occurred in the past three years, and clarify improvement directions through case analysis.
Strategic Navigation: Anchoring the Quality Lifeline and Deploying Core Tasks for 2026
Mr. Chen Dengzhi, the chairman of the company, made a concluding speech, pointing out the direction of the company's future quality work from various aspects such as strategic positioning, problem reflection, development cognition, and strategic adjustment, and put forward clear work requirements:
One is to redefine the strategic positioning of quality. Quality is a systematic engineering that covers all aspects of the entire chain, including understanding customer needs and internal conversion. Accurately understanding customer needs and converting them into internal technical requirements and control standards is the primary principle of quality work;
The second is to face the problem squarely and adhere to self-criticism. The currently exposed quality issues reflect that there is still significant room for improvement in basic management, process control, and personnel quality awareness, which needs to be addressed at the system level;
The third is a profound understanding that 'quality is a war with no retreat'. Quality is an unshakable bottom line on the path of globalization and high-end development;
The fourth is to establish a new quality strategy. In 2026, the quality strategy will shift from "blocking the two ends" to full lifecycle quality management, building a quality management system that covers the entire process of customer requirement definition, research and development, testing, supplier management, production and manufacturing, and after-sales service;
The fifth is to empower quality management with technology. Proactively utilizing new technologies and tools such as AI, machine vision, intelligent detection, and data analysis to solve industry challenges of multi variety, small batch, high-quality, and low-cost collaborative implementation, and improve the efficiency and effectiveness of quality management;
Sixth, we must adhere to benchmarking learning and promote organizational progress. Require all teams to guard against arrogance and impatience, select industry benchmark enterprises for in-depth communication, learn advanced quality management systems and operational experience, and transform development pressure into driving force for progress.

Outlook for 2026: Continuous improvement, pursuit of excellence
This quality conference is not only a comprehensive review and profound reflection on the quality work in 2025, but also a further sublimation and action deployment of the company's quality concept. In 2026, Kexin Technology will continue to place quality management at the core of its development, guided by customer needs, focusing on full lifecycle quality management, empowered by technological innovation, continuously improving its quality control level, and giving back customer trust with high-quality products and professional services. It will steadily move forward on the path of pursuing excellence!
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